LJS Managers' Commitment To Customer Mania Nets Up-Close Experience At Kentucky Derby.
***
LOUISVILLE, KY, May 10, 2004 - On most Saturdays, you'll find Diana Ferguson and Ollie Spellman serving up Fish & MoresŪ for their customers in Lebanon, Va., and Lake Charles, La. But on the first Saturday in May, they were V.I.P. guests at Churchill Downs for the Kentucky Derby, courtesy of Yum! Brands, Inc., and Long John Silver'sŪ.
Ferguson and Spellman were two of a select group of Restaurant General Managers whose focus on Customer Mania was rewarded with an expenses-paid weekend in Louisville, Ky. The group enjoyed the Kentucky Oaks on Friday and the Kentucky Derby on Saturday, as well as a V.I.P. dinner hosted by David Novak, Yum! Brands, Inc., Chairman and Chief Executive Officer.
"Diana and Ollie serve their customers with a dedication that can only be described as maniacal," said Steve Davis, President and Chief Operating Officer of Long John Silver's, Inc. "We were honored to have such high-performance restaurant operators as our guests for the weekend. I can only hope that we extended the kind of hospitality to Diana and Ollie that they provide to their customers week in and week out."
Ferguson and Spellman were in elite company for the weekend. Yum! Brands, Inc., operates more than 33,000 restaurants worldwide, and only about 30 Restaurant General Managers were selected to be guests for Kentucky Derby weekend.
Ferguson manages the LJS restaurant at 1986 E. Main Street in Lebanon, Va. Spellman manages the location at 338 W. Prien Lake Road in Lake Charles. La.
Ferguson joined Long John Silver's in 1980 as a cashier. She was recognized by the company for the friendly, hometown service she provides to her customers, her development of a team of inspired and motivated employees, and her commitment to the company's CHAMPS principles (Cleanliness, Hospitality, Accuracy, Maintenance Product Quality and Speed - the six key elements of Long John Silver's restaurant performance).
Spellman was recognized by Long John Silver's, Inc., for the positive energy she shares with her team and customers every day, her focus on developing her hourly employees into management positions, and her outstanding CHAMPS performance.
Long John Silver's, Inc. based in Louisville, Kentucky, is the world's most popular quick-service seafood chain, specializing in batter-dipped fish, chicken, shrimp and hushpuppies. Inspired by Robert Louis Stevenson's classic Treasure Island, Long John Silver's, Inc. was founded in 1969. Today, there are more than 1,230 Long John Silver's, Inc. restaurants worldwide, and an additional 120 points of distribution in multi-brand restaurants, serving nearly four million customers weekly. Long John Silver's, Inc. is a subsidiary of Yum! Brands, Inc., (NYSE:YUM) the world's largest restaurant company in terms of system units with more than 33,000 restaurants in more than 100 countries and territories.
|